 | Terms And Conditions |  |
About Us MB Audio Visual ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
MB Audio Visual Ltd
Unit 1 St Johns Garth Felixkirk Thirsk North Yorkshre YO7 2EG
Phone: [01845 522322]
Fax: [01845537662
Email:colin.musgrave@mbaudiovisual.co.uk]
Reg OFFICE
The Barker Partnership
44 Kirkgate
Ripon
North Yorkshire
HG4 1PB
Co reg no 047 464 62
vat no 816 663 220
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping is included within the price of the goods |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2-3 business days . International orders are generally received in under 5 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is included. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, all payemnt is through World Pay |
| Guarantee We guarantee your satisfaction. All new products are supplied with a manufacturers warranty. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01845 522322 or fax us on 01845 574007
or write to us at
MB AudioVisual Ltd 14 Finkle St Thirsk North Yorkshire YO7 1DA |
Privacy Policy MB Audio Visual Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns
Please take the time to read our Returns Policy before making a purchase. We are proud of the products we sell and the service we provide, but we also understand that occasionally things can go wrong. When they do, we want them resolved as quickly and efficiently as possible and we’re sure that you want the same. By reading the following information you can help us achieve that.
You the shopper have the right to cancel within seven days, or seven days of receipt of the goods (whichever is the longer). you must return the good in the packaging recived and you will have your payment returned on recipt of the goods to our warehouse. Any damage to the packaging or to the goods will be deducted from the money refunded. All carriage for goods returned as unwanted will met by the customer
Item is damaged…
If you receive your goods and they are damaged, you must contact us within 24 hours of taking delivery and we will arrange a replacement for you as quickly as possible. If for some reason the item does not come back with the carrier, please inform us of this when you contact us and we will make arrangements for the damaged item to be collected.
If we have the item in stock we will dispatch a replacement as soon as the damaged item has been received by us and inspected. If the damaged item has a longer lead time then, where possible, we will do our best to deliver the item faster than was originally available.
Photos of any damage will help speed up the replacement process as we may be able to dispatch a new product before receiving the old one. Please send any photographs to info@mbaudiovisual.co.uk.
Should you decide you do not want a replacement for the damaged product, you will have to pay a standard collection charge of £25.
We reserve the right to inspect any goods returned to us before issuing credit.
To return the item back to us you can either arrange for delivery to us yourself, or we can have the item collected on a week day that is convenient for you. A standard charge of £25 for the return delivery will be made. Once the item has arrived at our warehouse and has been inspected we will refund you the full amount, minus the return carriage fee if this has also been arranged by us.
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